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Improving vs. Reinventing the wheel

February 8, 2012
“The Customer Experience.” “We have a renewed focus on the customer’s interaction.”  “We’ve changed everything to put the focus back on the customers.” “We just hired someone with this bold new idea: make your customer happy.”
Really?
We may live in a time warp, but we don’t think the target ever moved. Some limitations may make it harder to reach…but those circles are still boldly painted right over your customers.
If the technology is making the process harder, look at your other options. Is there different technology that takes the cog out of the wheel? Perhaps by migrating some functions to another form of technology, you can better fulfill your customer’s need. They’re unique individuals. Give them options!
If it’s your own processes negatively impacting the experience, change them. After all, everyone is concerned about the customer experience, so when you shine a light on that issue and explain how you can fix it, most people are pretty excited! You’ll be a star!
We can offer suggestions for increasing the clarity of, and speeding the efficiency of your automated call center applications. They’re fast and easy to implement…not act of Congress required!
And isn’t that the heart of Common Sense Solutions? If you make your customer happy, they become loyal. Loyal customers continue to generate revenue. They remember you when changing jobs and find ways to bring that positive experience with them. And, they may even introduce you where they’re the customer, because they want that experience for themselves.
Would you like to discuss some ideas? Just reach out to us by contacting your Project Manager, or by calling 1-800-454-6453.
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