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Cleaning the error recovery mess

January 11, 2012

Life is messy. It doesn’t matter if you’re thinking about your home, your car, your family, or even your work. Most of the time, processes need tweaking and mistakes will happen.

Take your automated applications, for example. If customers could enter long account numbers flawlessly and always selected the right option, you’d never even need something like error recovery. But, again, life is messy….so you do.

Take the pain out of the process through careful scripting that never blames the caller, avoiding long explanations about what went wrong, and please, don’t just keep repeating the same message hoping for a different result from your user!

If you’re looking for creative solutions to sometimes messy interactions, Walsh Media can help. Just reach out and we’ll start sharing ideas! Email, or call us at 1-800-454-6453.

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