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Say what?

November 9, 2011

Do you desire scripts that flow at a relaxed and natural pace, effectively convey the information to be delivered and yet are perceived as entirely conversational?
Simplify. For a natural, not stilted feeling, we recommend using contractions in most cases.  Contractions will make your prompts sound more conversational and less formal, allowing your callers to feel comfortable with the information you’re presenting.

And what’s with all the words? Excessively long sentences are difficult for a caller to process. Say only what really needs to be said, clearly and concisely.

Give these tips a try with your next update, or just ask your Project Manager for help deciding where to use that “delete” key. If you’d like to learn more, please give us a call at 1-800-454-6453 or visit

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