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The Welcome Greeting

January 19, 2011

Common Sense Tip of the Day:

Panama Business and Investment

Image by thinkpanama via Flickr

The welcome greeting on your switch or IVR is the first point of audio interaction with your customers. That first greeting message may be heard millions of times each year by millions of customers. It’s important to set the tone of that interaction right from the beginning. Some factors to consider include adding a slight silence after the last ring before your message answers, regulating the overall volume of greeting message, branding, tone and clarity. Trust the professionals at Walsh Media. We can help provide the right greeting for your callers through our common sense approach. Contact us for more information at or 1-800-454-6453.


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