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Disaster Recovery Messages

October 20, 2010

Common Sense Tip of the Day:

When you think about all of your company’s recorded audio for self-service and other business telecommunications, disaster recovery messages are often a minor consideration.  If your company is hit by a natural or man-made disaster of course there are many other important factors to immediately address, but how your company manages a disaster directly affects your brand!  So before a catastrophe occurs, think about what you’ll say to customers during recovery procedures.

  • Avoid messages recorded on-site by a non-professional voice – switching from a non-professional voice, greeting callers with bad news, indicates your company wasn’t prepared.
  • Avoid improvised and unapproved script – however unintended, distressing language can alarm customers.
  • Do include disaster recovery messages in your disaster recovery plan – reassure customers with your message and preparation, turning a potential failure into an enhanced customer experience.

If you’d like to learn more, please give us a call at 1-800-454-6453 or visit www.WalshMedia.com.

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